4.1 General Returns

Due to the consumable nature of our products, Revèra does not generally accept returns for change of mind, taste preference, personal preference or incorrect product selection.

4.2 Damaged Products

If a product is damaged during transit, contact us promptly after delivery.

For verification, we may request:

• Order number;
• Photographs of the outer package;
• Photographs/videos of the product;
• Photographs of the damaged area;
• Batch/lot information;
• Images of the seal or packaging; and
• Other relevant information.

After verification, Revèra may provide a replacement, refund or another appropriate resolution.

4.3 Wrong Product

If you receive a product different from the product ordered, contact us promptly.

After verification, Revèra may arrange a replacement or refund, as appropriate.

4.4 Opened Products

For food-safety reasons, opened or consumed products generally cannot be returned.

An exception may be considered where the complaint concerns verified damage, tampering, fulfilment error, manufacturing issue or another legitimate product issue.

4.5 Cancellation

Orders cannot ordinarily be cancelled once placed.

Where a cancellation is legally required or approved by Revèra, the applicable refund process will be communicated to the customer.

4.6 Refunds

Where a refund is approved, it will ordinarily be processed through the original payment method or another appropriate method permitted by the payment provider.

The time required for the amount to reflect in the customer’s account may depend on the payment gateway and the customer’s bank.

4.7 Contact

Email: info@the-revera.life
Phone: +91 77570 41937

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.