At Revèra, operated by Spicetech Innovations, Revèra respect your privacy and are committed to protecting the personal information you provide when you use our website, create an account, place an order, subscribe to our communications, submit a review, or contact us.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

1.1 Information We Collect

We may collect the following information:

Information you provide

• Full name
• Email address
• Mobile number
• Billing and shipping address
• Account information
• Order and purchase details
• Product preferences
• Reviews and feedback
• Information provided when contacting customer support
• Marketing and communication preferences

Payment Information

Payments are processed through third-party payment service providers. Revèra does not ordinarily store complete credit/debit card details on its own servers.

Payment providers may collect and process payment information in accordance with their own terms and privacy policies.

Automatically Collected Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Website activity
• Date and time of access
• Basic technical and diagnostic information

1.2 How We Use Your Information

We may use your information to:

• Create and manage your account;
• Process and fulfil orders;
• Process payments;
• Arrange delivery;
• Send order and delivery updates;
• Provide customer support;
• Handle complaints and product-related enquiries;
• Process approved replacements or refunds;
• Improve our products, website and customer experience;
• Send newsletters and promotional communications where permitted;
• Communicate offers and discounts;
• Prevent fraud, misuse and unauthorised activity; and
• Comply with applicable legal and regulatory requirements.

1.3 Marketing Communications

Where you have provided appropriate consent or otherwise permitted us to do so, Revèra may contact you through email, SMS or WhatsApp regarding products, offers, promotions, newsletters and other brand communications.

You may opt out of promotional communications at any time by using the unsubscribe mechanism included in the communication or by contacting:

Email: info@the-revera.life

Transactional communications relating to orders, payments, deliveries, account security or other essential services may continue where necessary.

1.4 Sharing of Information

We may share relevant personal information with trusted service providers who assist us with:

• Payment processing
• Shipping and logistics
• Website hosting and technology
• Customer support
• Communication services
• Business operations
• Professional or legal services

We may also disclose information where required by applicable law, regulation, legal process or governmental authority.

We do not sell personal information as a standalone commercial product.

1.5 Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

1.6 Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us promptly if you believe that your account has been accessed without authorisation.

1.7 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, taxation, legal, regulatory and dispute-resolution requirements.

Where information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.

1.8 Privacy Requests

Subject to applicable law, you may contact us regarding your personal information, including requests for correction or other applicable data-protection rights.

Requests may be submitted to:

Email: info@the-revera.life

We may take reasonable steps to verify your identity before processing certain requests.

1.9 Children

Our website and products are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

1.10 Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised effective or updated date.

1.11 Contact

Revèra / Spicetech Innovations
Email: info@the-revera.life
Phone: +91 77570 41937
Address: